Tower London Reviews

Tower-London.com is a family business that has been around since 1980. They offer a variety of products and services, including shoes, boots, and trainers for men, women, and kids. They have physical stores in Camden and Brick Lane, in the heart of London, where customers can visit. They also have an online store where customers can shop from the comfort of their homes.

They offer massive discounts across the site with up to 75% off during season closing. Some of their favorite brands include Dr Martens, Saucony, Clarks Original, and New Balance.

They provide free UK shipping on orders over £60 and free returns for all account holders. They also offer a 20% discount for students and graduates site-wide.

They have received multiple awards, including The Independent Footwear Retailer 2022. They also host exclusive launch bashes and other events.

Their customer service is highly rated, with customers praising their quick delivery, quality products, and excellent customer service. They also offer a blog where customers can learn more about their latest drops, exclusives, and events.

The website tower-london.com accepts payments for orders in advance. All cards are debited immediately once you place your order. All orders must be paid for in advance before any orders are processed. The website aims to process all orders as fast as possible. As most items are stock items, they try to dispatch goods within 3 working days once payment has been received. Refunds will be given within 14 days of receipt of returns, please allow a further 5-10 working days for funds to credit back to your original payment method. These times can vary dependent on your bank or payment provider and are not in their control. The price displayed on the site is in GB Pounds sterling; there are no additional taxes and will be delivered through a specific courier depending on the delivery address. Goods must be signed for by a person aged 18 or over. Responsibility passes to you, the customer, once the goods are delivered and signed for. It is the customer's responsibility to take care of the goods in case of any need for return. If the packet seems damaged or tampered with in any way, both TOWER London and the courier must be informed immediately, and the package should be signed for as damaged. If they are unable to deliver to the address given to them by the customer, the goods will be returned to themselves where they will store the goods safely until they can contact the customer to reorganize a delivery time. Goods being held by themselves due to delivery not being possible at the address given to them by the customer will be stored for 28 days, after which the customer will be refunded, less delivery and administration charges incurred by themselves. Delivery outside the UK is possible to certain countries; customers have to select the non-UK destination on their cart page. The customer will be charged for delivery depending on the destination and weight of goods.

At TOWER London, they offer FREE RETURNS and EXCHANGES. If a return is necessary, they can accept returns within 30 days from the date of purchase. Items must be unworn and in their original condition and packaging. Items must have a valid proof of purchase and acknowledgement of the return. These terms and conditions are subject to online purchases only. If you have ordered the wrong item or simply had a change of heart, all items must be returned in the original and suitable condition for re-sale, with any associated products, tags, and boxes intact. Please note they can only exchange an item for a different size of the item ordered and if an alternate style or colour is required a new order will need to be placed.

For shipping, they try their best to process orders on the same working day. If the order is placed after 2pm, or during the weekend, it may be processed the following working day. For the UK, orders under £60.00 have a standard tracked delivery of 3 working days at a price of £4.00. Orders over £60.00 have free standard tracked delivery. For European destinations like Germany, France, Italy, Spain, and the rest of Europe, the standard tracked service time is between 4 to 10 working days at a price of £8.00. For the USA, the standard tracked service time is between 3 to 5 working days at a price of $8.00. For the rest of the world, the standard tracked service time is between 7 to 14 working days at a price of £15.00.